Hypercase Problems Essays

Hypercase Problems Essays Hypercase Problems Paper Hypercase Problems Paper The organizational problems start up top with the senior management at Maple Ridge Engineering. It was the senior managers who theorized that a consolidation of the training and MIS departments would work well for the company. This was due to the fact that the two departments sometimes overlapped and partly due to the fact that the MIS department was the smallest of all departments In the organization. However, senior management did not have the foresight to be ready for potential unrest of employees unhappy with the installation. The senior managers are reluctant to Invest In systems that would have a positive Impact on organizational performance, which Is handcuffing the company, and falling behind competitors. Meres earnings from new client contracts have fallen about 5 to per year since the late asss, and the number of new clients per year is not increasing. This is a major problem that has obviously not seen improvement for years. The company does not offer what competitors in the field can offer. CD-ROOM training and discounted training offered by the competition are, in urn, a major weakness for MR. since they do not offer these discounts or services. Personnel Issues: There is a major difference in personalities between the two departments. A merger of analytic employees with artsy employees did not work out as an efficient merger. Also, the two departments do not see eye-to-eye on the choice of hardware/software. More importantly is the unrest of certain employees who are unhappy with the merger of Training and MIS. Unit leaders admit feelings of tension and even disruptive memos from the most unhappy employees. The training people re upset with the fact that more computerized methods and systems used by MIS. They prefer the use of the old CORPS which some consider to be outdated and slow. Systems Issues: The leading systems concern expressed by the new departments leader was the absence of an effective tracking system for Training unit projects. The need for a company Intranet is an apparent problem in regards to systems. Another pressing issue is the disregard for proper customer order updates. Without an effective system that allows customers to view the current progress of an order customer satisfaction will be poor and really hurt the company. Too much time Is wasted on searching for this information In order to relay that Information to customers who inquire about the current progress of their order(s). Training people are not all willing to go along with the new GEMS system. That Is a problem that must be resolved since the GEMS system Is an effective new tool for the organization. Hyperspace Problems By Johnny]ones Eric Train departments in the organization. However, senior management did not have the consolidation. The senior managers are reluctant to invest in systems that would have a positive impact on organizational performance, which is handcuffing the eve fallen about 5 to 10% per year since the late asss, and the number of new clients leader was the absence of an effective tracking system for Training Unit projects. The customer satisfaction will be poor and really hurt the company. Too much time is wasted on searching for this information in order to relay that information to customers who inquire about the current progress of their order(s). Training people are not all willing to go along with the new GEMS system. That is a problem that must be resolved since the GEMS system is an effective new tool for the organization.